Bernalillo Schools Employee Assistance Program (EAP)
EAP FOR EMPLOYEES
From time to time, employees at all types of organizations face complex challenges that cause stress. Whether you are dealing with issues that are personal or work-related, The Solutions Group's Employee Assistance Program can help.
- What is my Employee Assistance Program (EAP) Benefit?
- How many sessions do I have with a counselor?
- What does it cost?
- Can my family members use the EAP?
- Who are the EAP Counselors?
- Are these services confidential?
- How do I access the EAP?
- Is this benefit available to me after I leave the company?
- What if my experience with The Solutions Group is unsatisfactory?
WHAT IS MY EAP BENEFIT?
Your employer has purchased The Solutions Group EAP to support you and your family by offering free, confidential counseling services. Our licensed, professional counselors are available to help you address personal problems that might adversely affect your job performance, health and well-being.
What types of issues can you help with?
- Alcohol and Drug Addiction
- Conflict Resolution
- Dependent Care/Elder Care
- Depression and Anxiety
- Gambling Addiction
- Grief and Loss
- Marital and other relationship issues
- Parenting and family challenges
- Workplace Issues
HOW MANY SESSIONS DO I HAVE WITH A COUNSELOR?
The number of counseling sessions depends on your employer. No matter how many sessions you have, our goal is to help you problem-solve within the number of sessions allowed by your EAP benefit. If your situation requires additional services, our counselors will quickly and efficiently help you access your mental health benefits, community resources, self-help groups or other resources.
WHAT DOES IT COST?
Your employer has pre-paid for this benefit, so it is free to you and your immediate family members. No insurance or co-payment is required.
CAN MY FAMILY MEMBERS USE THE EAP?
Yes. Any member of your household – your spouse, children, parents or members of your immediate family living with you -- has access to the EAP.
WHO ARE THE EAP COUNSELORS?
All our counselors are licensed, certified behavioral health professionals with master's level education and training. They are experts in helping people resolve issues that can affect the health and well-being of themselves and their family members, both at work and at home. Click herefor more information about our counselors.
ARE THESE SERVICES CONFIDENTIAL?
All EAP services are completely confidential. Your written permission is required to authorize the release of your personal information. The only exceptions are if your situation poses the risk of danger to yourself, to others, a child or elder, or involves a court order.
HOW DO I ACCESS THE EAP?
Call 505.254.3555 OR 1.866.254.3555 to schedule an appointment or video visit.
Video Visits offer a confidential, secure and effective way to receive counseling services through your computer or smartphone.
Office hours are 8:00 a.m. – 5:00 p.m. Monday through Friday, with evening appointments available until 7:00 p.m. on Tuesdays. Saturday appointments are available upon request. Emergency access is available 24/7/365.
IS THIS BENEFIT AVAILABLE TO ME AFTER I LEAVE THE COMPANY?
You and your family members may access the EAP for six months following termination. If initial access takes place during this six-month period, you and/or your family member will have one year from the date of your first visit to complete all sessions.
WHAT IF MY EXPERIENCE WITH THE SOLUTIONS GROUP IS UNSATISFACTORY?
We pride ourselves on paying close attention to the needs of both employees and their employers. If you have a negative experience with our organization, please contact us directly at 505.254.3555 or reach out to your human resources department. We will immediately investigate the complaint and rectify the situation. If you find that a counselor is not a good "fit" for you, simply request an appointment with a different counselor.
We welcome the opportunity to talk with you about your needs.
Contact us today for more information.
Making Great Companies Better Places to Work